Solutions · SaaS
Give tickets a deadline,
not a backlog.
SLAs, auto-assign, and advanced automations on Pro route technical tickets to the right agent before they breach — while Copilot drafts from your own docs so repeat questions stop reaching a human at all.
- SLA tracking & auto-assign on Pro
- Advanced automations & custom roles
- 3-year conversation history on Pro
What keeps tickets moving
Structure for support orgs with tiers and deadlines.
These four capabilities ship together on Pro — they're built for teams that already have routing rules and escalation paths, not ones inventing them for the first time.
SLA countdown
Copilot answers first; the clock only matters after that.
Most technical questions resolve against your own docs before they ever risk an SLA. The ones that don't get routed to a person automatically, before they breach.
- Ticket opened
- Copilot drafts from docs
- Unresolved, SLA nearing
- Auto-assigned to on-call
- Resolved
Who it's for
Built for support orgs with tiers, not just a queue.
A quick, honest read on who gets the most out of DeskNova for SaaS support today.
Reach for DeskNova if
- SaaS teams with tiered support (community vs. paid) that need SLAs
- Teams that want technical docs to double as Copilot's grounding source
- Orgs that need custom roles and audit logs for a growing support team
Look elsewhere if
- Teams not ready for Pro-level pricing — Starter covers channels and automations without SLAs
- Teams needing a dedicated status-page or incident-comms tool — that's a different product
- Anyone wanting AI to resolve tickets with no human review
Built for technical support
Give technical tickets a deadline, not a backlog.
Start on Pro for SLAs and auto-assign, or trial Starter first and upgrade when routing rules matter.