About
Built like a well-run communications room.
Support conversations move fast and get noisy. DeskNova's job is to keep them legible under pressure — one inbox, one source of truth, and an AI Copilot that helps agents resolve faster without taking the decision away from them.
What DeskNova is
One workspace for the conversation, not a stack of tools around it.
DeskNova brings live chat, email, and messaging into a single threaded inbox, backed by a knowledge base and an AI Copilot that drafts and cites answers from that knowledge base and past tickets — never the open web. Agents keep the final say on every send; the product is built to make that review fast, not to route around it.
DeskNova is built by Techlyft Labs.
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Every claim is checkable
Status, changelog, and pricing link to the real thing behind them — not a number we typed in once.
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AI drafts, a person sends
Copilot writes from your own docs and past tickets. It cites its sources; an agent still approves every reply.
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Flat pricing, no per-resolution math
Plans are priced per seat. AI usage is metered as credits you can see, not a surprise line item.
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An honest 'not yet' beats a fake number
Where something doesn't exist — a public roadmap date, an open role, a community forum — this site says so plainly instead of dressing up a placeholder.
14-day trial · no credit card
Put your next support question through one desk.
Connect email or live chat, add your docs, and see how Nova and Copilot fit your workflow. From $5/agent/month billed annually, with no per-resolution fees.