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Product · Nova

Your help center
answers first.

Nova is customer-facing: it reads your published help-center articles, answers in the chat widget, shows its source, and routes the rest to a person with the conversation attached.

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  • Included on every plan
  • Grounded in your help center
  • Handoff to your team when needed

What Nova does

Deflect, don't deflect-and-pray.

Nova answers from articles you've published. When a question isn't covered, it hands off instead of forcing an answer — your team picks up with the full conversation in the inbox.

Help center deflection — published articles power answers in the widget and public docs.
Configurable persona — set product name, tone, and answer length to match your brand.
Team handoff — route uncertain conversations to the team you choose — with the thread attached.
On every plan — help-center AI deflection ships with Solo; no separate deflection add-on.

Credits, plainly

No per-resolution fees for Nova.

Every plan includes AI credits for Nova, and Starter and Pro get a larger allowance. Top up included credits when you need more.

Fit check

Built for teams that want deflection without a second product.

A quick, honest read on who gets the most out of Nova today.

Good fit

  • Teams with a help center or FAQ that covers repeat questions
  • Startups that want widget deflection on day one without a separate AI SKU
  • Support leads who want handoff to a real team, not a dead-end bot

Not yet

  • Teams with no published help content yet — Nova needs approved articles to work from
  • Anyone wanting AI to search the open web for customer answers
  • Use cases that need fully autonomous outbound email — Nova is for inbound chat and deflection

Customer-facing AI

Put Nova on your widget before the next repeat question.

Start a trial, publish a few articles, and test Nova's answers and handoff in your own workflow.

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