Product · Knowledge base
Write it once.
Your AI reads the same page.
Collections and articles power your public help center, the chat widget, and every Copilot draft — so updating one answer updates it everywhere at once.
- Rich editor with collections & versioning
- AI authoring from resolved tickets
- Custom help-center domain on Pro
What's in the editor
One article, reviewed once, correct everywhere.
Articles aren't a separate content project — they're the same source your help center, widget, and Copilot all cite.
Plan upgrade sync delays
After upgrading, plan limits usually update within a few minutes. If your account still shows the old plan after 15 minutes, check the billing page for a pending charge before contacting support.
Sync path
Fix a typo once. It's fixed in three places.
The help center, the embedded widget, and Copilot's citations all read the current version of an article — there's no second copy to remember to update.
- Help centerpublic article page, searchable by customers
- Chat widgetsurfaced inline while a customer is typing
- Copilot draftcited verbatim in the suggested reply
Fit check
Built for teams that want one place their answers live.
A quick, honest read on who gets the most out of the knowledge base today.
Good fit
- Teams that want a public help center and an AI that cites the same source
- Support leads turning resolved tickets into reusable docs instead of starting from scratch
- Teams that need both customer-facing articles and internal-only runbooks
Not yet
- Teams that only need a private wiki with no customer-facing help center
- Teams wanting a custom help-center domain without moving to Pro
- Anyone expecting Copilot to answer from sources outside your own articles
One source of truth
Give every answer one home.
Import your existing docs or start writing — Copilot starts citing them the same day.