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Solutions · Enterprise

Governance for teams
that outgrew self-serve.

Custom roles and audit logs ship on Pro today. For single sign-on, a signed DPA, or a custom contract, talk to sales — DeskNova stays a managed SaaS product, not a self-hosted deployment.

Talk to sales View pricing
  • Custom roles & audit logs on Pro
  • 3-year conversation history
  • DPA available — see /legal/dpa

What's actually shipped

Roles and an audit trail, without a sales call.

Two of these four are self-serve on Pro right now. The other two are real, but they go through sales — we'd rather say that plainly than imply a toggle that doesn't exist.

Custom roles — scope permissions — e.g. a billing-only agent who can't touch conversations.
Audit logs — see who changed a policy, role, or setting, and when.
3-year history — the longest conversation retention window on Pro.
SSO, DPA & contracts — arranged with sales — not a self-serve toggle today.
Roles
Admin Full workspace access
Agent Assigned conversations only
Billing-only Custom role · invoices & plan changes
Audit log

Priya K. changed the Technical SLA policy

2m ago

System assigned a Solo→Pro plan upgrade

41m ago

Alex M. created role "Billing-only"

3h ago

Feature availability

Know exactly what's self-serve before you evaluate.

A straight comparison, not a footnote — so procurement conversations start from what's true today.

Self-serve vs. sales-assisted Pro plan feature set, plus what sales arranges
Capability On Pro, self-serve Via sales
Custom roles
Audit logs
3-year conversation history
SLA tracking & auto-assign
Single sign-on (SSO)
Signed Data Processing Agreement
Custom contract / invoicing

No compliance certifications are published today. Talk to sales about SSO, a DPA, or a custom contract.

Who it's for

Built for support orgs that need scoped access and a paper trail.

A quick, honest read on who gets the most out of DeskNova's governance features today.

Reach for DeskNova if

  • Support orgs that need scoped roles (e.g. billing-only agents) and an audit trail
  • Teams that need a signed DPA for procurement — see /legal/dpa
  • Orgs evaluating SSO or a custom contract through a sales conversation

Look elsewhere if

  • Teams needing on-prem or self-hosted deployment — DeskNova is managed SaaS only
  • Teams that require published compliance certifications — none are published today
  • Teams that can self-serve everything on Starter or Pro without a custom contract

Sales-assisted onboarding

Talk to us about roles, contracts, and rollout.

Tell us about your team size and requirements — we'll walk through what's self-serve today and what needs a contract.

Talk to sales See the Pro plan