Pricing
Know what support will cost before the month starts.
Per agent, billed monthly or annually. No per-resolution fees. Start with a 14-day trial — no credit card.
Solo
Your first proper support desk.
Starter
For growing teams managing more channels.
Pro
For teams adding SLAs, routing, and governance.
Need SSO, a DPA, or volume pricing? Talk to sales →
FAQ
Frequently asked questions
Answers about channels, AI, hosting, and getting started.
What channels does DeskNova support?
Email and live chat are available on every plan. Starter and Pro add WhatsApp in the same threaded inbox. Telegram, Instagram, and Facebook inbox connectors are coming soon on Starter+.
Can I use my own domain for the chat widget?
Yes. Each workspace gets its own subdomain and you can embed the widget on any site with a lightweight script tag.
What is the difference between Nova and Copilot?
Nova is customer-facing — it answers visitors in your chat widget from published help-center articles and hands off to your team when it can't help. Copilot is agent-facing — it drafts and summarizes inside the inbox. Every Copilot send is reviewed by a person.
How does Nova use my help content?
Nova answers from the help-center articles you publish and shows the supporting source. When it cannot find a supported answer, it hands the conversation to your team with the thread intact.
How does Copilot work?
Copilot drafts and cites replies using your knowledge base, past tickets, and conversation context. Agents review and approve every message before it sends.
What happens when included AI credits run out?
You can top up credits on any plan, in packs. DeskNova does not charge a per-resolution fee.
Is DeskNova self-hosted or SaaS?
DeskNova is managed SaaS with self-serve signup. Talk to sales if you need a custom contract, SSO, or a DPA.
Do you offer a free trial?
Yes. Start a workspace in minutes — no credit card required. Your trial runs on the plan you choose at signup (14 days). See pricing for plan details.
14-day trial · no credit card
Put your next support question through one desk.
Connect email or live chat, add your docs, and see how Nova and Copilot fit your workflow. From $5/agent/month billed annually, with no per-resolution fees.