Solutions · E-commerce
Order questions land
where customers already message you.
WhatsApp, live chat, and email thread into one inbox on Starter and Pro today. Telegram, Instagram, and Facebook connectors are coming soon — so a shipping question that starts on social doesn't get lost when it moves to email.
- WhatsApp on Starter
- Telegram, Instagram & Facebook coming soon
- Macros for repeat questions
What handles the volume
The same five questions, answered faster.
Most order-support volume is a handful of repeat questions — macros and automations mean agents aren't retyping the same answer on every channel.
Rule builder
"Where's my order?" answers itself — almost.
Automations match keywords and tags to a macro, an agent confirms or edits it, and it goes out. Nothing sends without a person approving it.
Message contains "where is my order" or tag is shipping
Suggest macro "Order status & tracking" and tag conversation order-status
"Thanks for reaching out — here's your tracking link: [link]. Orders typically ship within 1–2 business days."
Who it's for
Built for stores answering the same questions at volume.
A quick, honest read on who gets the most out of DeskNova for e-commerce support today.
Reach for DeskNova if
- Stores fielding order and shipping questions across social DMs and email
- Teams that answer the same handful of questions dozens of times a day
- Support leads who want CSAT feedback on every resolved conversation
Look elsewhere if
- Stores needing a native marketplace integration (Amazon, eBay) — not available today
- Teams wanting phone or voice support
- Teams that only need email — Solo covers that without paying for social channels
Consolidate your channels
Stop losing order questions between apps.
Start on Starter for WhatsApp, macros, and automations from day one. Telegram, Instagram, and Facebook inbox connectors are coming soon.