Product · Omnichannel inbox
One inbox for every channel
your customers already use.
Email and live chat ship on every plan. Starter and Pro add WhatsApp today. Telegram, Instagram, and Facebook inbox connectors are coming soon — all in the same threaded conversation, so agents never dig through five tools to answer one question.
- No credit card to start
- 14-day trial
- Connect a channel in minutes
What ships where
Every channel lands in the same queue.
Adding a channel never means retraining your team — it's the same conversation model, the same macros, the same Copilot, whichever plan you're on.
| Channel | Solo | Starter | Pro |
|---|---|---|---|
| Live chat | |||
| — | |||
| Telegram | — | Soon | Soon |
| Instagram & Facebook | — | Soon | Soon |
WhatsApp is available today on Starter and Pro. Telegram, Instagram, and Facebook inbox connectors are coming soon on those plans.
Thread view
One customer, one timeline — even mid-conversation.
A conversation that starts on chat and continues over email or WhatsApp stays a single thread, with full history attached.
- Live chat
Hi — my order #4021 hasn't shipped yet, is that normal?
9:41 AM - Live chat
Checking now — I can see it's queued for pickup today.
9:43 AM - Email
Following up from chat this morning — any update?
2:14 PM - WhatsApp
Just shipped! Tracking: 1Z999AA1 — same thread, no repeating yourself.
2:19 PM
Assignment & SLAs
Assignment that doesn't need a spreadsheet.
Route new conversations round-robin, by load, or by rule — and on Pro, track SLAs so nothing ages out unnoticed.
Fit check
Built for teams consolidating channels, not adding another tab.
A quick, honest read on who gets the most out of the omnichannel inbox today.
Good fit
- Support teams merging chat and email into one queue right now
- Teams planning WhatsApp now, with Telegram, Instagram, and Facebook DMs coming soon on Starter+
- Ops leads who want one customer timeline instead of five browser tabs
Not yet
- Teams needing phone or voice support — DeskNova doesn't offer a voice channel
- Teams that need SLAs and rules-based routing without moving to Pro
- Anyone needing an on-prem or fully self-hosted deployment today
Connect a channel in minutes
Bring your channels into one queue.
Start on Solo with email and chat, or go straight to Starter for WhatsApp and messaging — Telegram, Instagram, and Facebook connectors coming soon.