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Changelog

Undated, on purpose.

DeskNova is still pre-launch, shipping continuously rather than in dated releases. Rather than invent a release calendar, this page lists what's actually built right now, grouped by area. Once DeskNova starts cutting versioned public releases, entries here will carry real dates.

  1. Inbox & channels

    One threaded inbox for chat, email, and messaging

    Email and live chat ship on every plan. Starter and Pro add WhatsApp today. Telegram, Instagram, and Facebook inbox connectors are coming soon on Starter+ — same conversation model, so adding a channel won't mean retraining the team.

  2. Nova & Copilot

    Grounded answers and agent-reviewed drafts

    Nova answers documented questions and hands off when a person is needed. Copilot drafts replies and summaries from your knowledge base and past tickets, cites what it used, and waits for agent review.

  3. Knowledge base

    One knowledge base behind the help center, widget, and Copilot

    Articles are written once and read everywhere — public help center and chat widget, with per-article opt-in for Nova and Copilot citations. When a conversation resolves, DeskNova drafts the reusable answer as a knowledge snippet for an agent to approve — cited by Nova and Copilot, no article required. Public help-center listings, search, and the search_help_center_articles MCP tool now return a short excerpt instead of the full article body — the complete article is always available by id.

  4. API & access

    Personal access tokens and OAuth, scoped to a real person

    Programmatic access is always tied to the user who created it and can never exceed that user's own permissions — narrower access if a role changes, never wider.

  5. Billing

    Flat per-seat pricing with metered AI credits

    Plans are billed per agent, not per resolution. Included AI credits are 100 / 500 / 2,000 per seat per month on Solo, Starter, and Pro — buy more when you need them.

  6. Workspaces

    Isolated, subdomain-based workspaces

    Every workspace gets its own subdomain, keeping conversations, contacts, and configuration separated by tenant.

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